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FAQ

FAQ's

STENCILS QUESTIONS:

What sizes are your Stencils?

We offer the following standard sizes (these are the actual design sizes):
Mini $2.95 -  3 inches
Regular $2.95 - 4 inches
Large $4.95 - 5 inches
X Large $9.95 - 8 inches

Stencil Size Comparison

What if I need a specific size that is different from what you offer?

If you want a different size or a specific size, you can order the Stencil size that closest matches what you want, and on the Checkout Page, type in the Comments Box the exact size you want the Design to be. There usually is no additional cost for that request.

What are your Stencils made of?

Clear PET Film (Polyethylene Terephthalate Film) which is the same material Plastic Water Bottles are made out of. So they are safe, durable, flexible, washable, and re-usable.

What can I use your Stencils for?

Our Stencils were originally made for Barbers to create Hair Art Designs, but we have a number of customers who use it for a variety of art projects: cookie and cake decorating, tattoo designing, airbrushing, face painting, wall deco, wood and other mediums for art painting and spray painting. The possibilities are endless! When you use the Stencils, remember that anchors are in the Stencil to hold the picture together in the Stencil. Once you've sprayed the Stencil onto the medium you are using, you may want to touch up those anchor areas to give your art project a more complete finish.

How do your Stencils work, how do I use them?

For our Hair Art Designers, our Stencils work best with our Mr. Hair Art Color Spray (usually White). You hold the Stencil on the hair, shake up the spray, hold the spray 6 inches from the hair, then spray the stencil with short quick bursts. Then you just remove the stencil and the design is there to trace out with clippers. When you use the Stencils, remember that anchors are in the Stencil to hold the picture together in the Stencil. Once you've sprayed the Stencil on the hair, you can cut through those area where the anchors were to give your design a more complete finish.

How do I clean the Stencils?

If you used our Mr. Hair Art Color Spray, all you have to do is wash it with a little shampoo and water or you can use Isopropyl Alcohol to clean it off.

Do you create Custom Stencils?

Yes! Just click on the Mr. Hair Art Stencils Category and then click on Custom Stencils and you can upload your picture, choose your size, and name it. Once your order is received, our Design Technicians will digitize your picture and turn it into a Stencil. This process usually takes about 24 to 48 hours. If you request it, you can get a preview of it before it is shipped to you.

Why do you charge that much when I order a Custom Stencil?

The pricing for our Custom Stencils is based on our Design Technician fees. A portion of the cost of the design fees we are charged by the technicians is passed down to you to offset the overall cost. 

How can I order Mr. Hair Art Products?

Just click on My Account and create your account with the store. Then add the product you want to order to your shopping cart. If you need time to shop, you can Save Your Cart so you don't have to start over shopping if you have to come back to it to complete it.

How do I pick my Stencils and order a Mr. Hair Art Stencil Kit?

Once you have created your account, just click on the Kit you want, choose the option "I will Pick My Stencils" or "Pick My Stencils for Me from the Hottest Sellers", then click Add to Cart. If you chose the option to Pick Your Stencils, AFTER you purchase your Kit go back to the Kit page and click on the Red Button in the Description to fill out the Form to pick your stencils (you will need to make a list of the Stencil Item#) or during your order go to Each Stencil page and Click on the Option: ADD TO MY STENCIL KIT, then Click the RED Add to Cart Button so it doesn't increase your order total $$$.

Can I get a discount for ordering lots of Stencils?

Yes! If you are placing an order for $100+, give us a call at (800) 406-7711 after you have already finished adding all the stencils to your shopping cart. A representative can help you with a discount (based on availability).

What do I do if I can't find a Stencil I want?

You can email order@mrhairart.com or call us at (800) 406-7711 to see if that Stencil may already be in the queue to be released on the website soon. If it is not, you can place a Custom Stencil order (under Mr. Hair Art Stencils Category) on our website where you can Upload your picture to be created into a Stencil.

Do you have more Stencils than what I see on the website?

Yes! We are constantly adding more Stencils to our inventory and website. The best way to see what's new is to click on New Releases under Category.

PRODUCT QUESTIONS:

How does the Spray work?

Our Sprays are NOT like the beauty supply sprays. They are specially formulated for the hair and design Stencil cutting. Usually, White Color Spray is used to offset dark color hair. You want to make sure you shake it well because there is real pigment in each spray that tends to settle to the bottom. Then once you have your Stencil positioned on the hair, have the spray 6 inches from the hair and spray in quick short bursts. Remove the Stencil and then just trace the design out with your clippers.

How long does a can of Spray last?

It actually can last through up to 30 to 50 designs/heads. It is meant to be used in quick short bursts and must be 6 inches from the hair when sprayed. When sprayed, it atomizes in the air and when it reaches the hair, it is turned into a dry powder that adheres to the hair during the hair design cutting. This is the only spray available that won't gunk up your clippers since it dries like a powder.

What are the other colors of Sprays for?

We have a number of different colors the Mr. Hair Art Sprays are available in. The White is usually used to transfer the Stencil onto the hair. The Black is usually used to fill in the thinned areas of hair or to give a crisp edge up look to the hair cut. The other colors are used to decorate the Hair Art Designs.

Do you have any How To Videos?

Yes! Click on the Videos tab at the top of the website and all of our videos are there to watch about our products. If you want a more in depth How To, you can purchase our Kits that come with our Hair Art Instructional DVD #3 (How to Use - Hair Art Stencils) which is also sold separately under the Mr. Hair Art Products Category. We also have the Hair Art Instructional DVD #1 (Basic Tools and Techniques) that help you with Free-Hand instruction.

I'm just starting or want to try out your Hair Art products, where should I start?

We have different packages based on your budget. You need at least the Stencils and White Spray (for dark hair) to get started designing Hair Art, but here are the packages we've put together for you:
50 Stencil Kit $99.50 - 50 Stencils, 2 Sprays, 10 Color Pencils, & more
100 Stencil Kit $199.99 - 100 Stencils, 3 Sprays, 10 Color Pencils, Hair Art Clippers, & much more

What's the Mr. Hair Art TWISTERS Color Pencils?

It is available in the Mr. Hair Art Products Category. The Mr. Hair Art TWISTERS Color Pencils are a high quality color pencil that have a twist up mechanism instead of sharpening and is able to be twisted down when not in use to protect the color core tip and comes in a pack of 10 basic colors in the Mr. Hair Art Kits. The TWISTERS Color Pencils are also available individually in a pack of 20 pencils (10 colors + 10 refill cores). The TWISTERS were created to be a better tool for Hair Artists in saving time by not having to stop to sharpen the pencils and also not wasting product by sharpening it away.

How long do the Mr. Hair Art TWISTERS Color Pencils last in the hair?

The color pencils are creamy and are meant to last for the day it is applied, however, you can spray hairspray or spritz to make it last a bit longer. But be aware that it could still possibly get on anything it touches like a pillowcase if worn overnight.

How do I remove the Mr. Hair Art TWISTERS Color Pencils from the hair?

The best way to breakdown the creamy pencil color on the hair is to put Baby Oil on a papertowel and use the Wipe and Fold technique. It can also be washed out with shampoo and conditioner.

How do the Mr. Hair Art Glitter Paints work?

Our Glitter Paints come in a 5 pack of the basic colors. They come in a squeezable tube with a small tip. It can be applied to the hair with the tip or brushed in with the brush that is provided with the Glitter Paint pack. It lasts usually a couple of days and can be washed out with shampoo and conditioner. It could last a bit longer if you spray hairspray or spritz on it.

Do you have any Posters?

Currently we have the Free-Hand Hair Art Poster available under the Mr. Hair Art Products Category. The Stencil Hair Art Posters are in production and will be available soon on the website.

What should I know about your products if I am making an International Order?

In our Mr. Hair Art 100 Stencil Super Kit, the 2 DVDs may need to be converted so that you can play them in your local format. Also, that Kit comes with Hair Art Clippers, which you may need an adapter for, but we recommend you consult with your local electrician for advice. Our 50 Stencil Kit also comes with a DVD so it may need to be converted to your local format to play it.

SHIPPING QUESTIONS:

How long does it take to process my order?

Most orders ship out the next business day from the date you place your order and based on the shipping method could take on average 3-5 business days. Monday orders ship out Tuesday and Friday orders ship out Monday. There are times when an order may take a bit longer to process, but in most cases, orders ship out the next day.

How long does shipping take to get my order?

For US (domestic) orders:
Mr. Hair Art Kits and all other products ship via USPS Priority or FedEx Ground and takes about 2-3 business days. A tracking # will be provided.
Mr. Hair Art Stencils Only orders ship via USPS First Class and takes about 5-7 business days. No tracking # will be available.

How much does Shipping and Handling cost?

For US (domestic) orders:
Mr. Hair Art Kits - $14.93 to $18.00
Mr. Hair Art Stencils Only orders - On average 15% of the order value.
All other Mr. Hair Art Products - based on weight and size, on average 15% of the order value.

Do you ship to International destinations?

Yes. 50 Stencil Kit orders ship for $54.73 USD.
Mr. Hair Art Stencils Only orders on average 65+% of the order value.
All other Mr. Hair Art Products - based on weight and size, on average 65% of the order value.
International customers may have to pay Customs Duties in their country; we don't have any control over their processing time and fees.

How long does shipping take for International orders?

Mr. Hair Art Kits and most other products ship via USPS Priority and takes about 10 business days. A tracking # will be provided.
Mr. Hair Art Stencils Only orders ship via USPS First Class and takes about 10-15 business days. No tracking # will be available.

Can I get my order Expedited?

Yes! We offer Expedited For US (domestic) orders only, Expedited Fees in addition to your order total & regular shipping cost:
Mr. Hair Art 50 Stencil Kit - $45.00 - 1 to 2 days
Mr. Hair Art 100 Stencil Kit - $75.00 - 1 to 2 days
Mr. Hair Art Stencils Only orders - $25.00 - 1 to 2 days, $6.00 - 1 to 3 days
All other Mr. Hair Art Products - based on weight and size starting at $30.00 and up.

How does the FREE SHIPPING work?

The FREE SHIPPING ad on our Home page is for the 50 and 100 Stencil Kits only (Value $14.90 USD) and applies to US orders only. To get the FREE SHIPPING for your Kit order, download the Mr. Hair Art APP (Android) or the Hair Art Network APP (iPhones) on your phone and go the the DEALS section where the Coupon Code is. You will find all of our Coupons there. We even have FREE SHIPPING for Stencils Only orders. Enter that Coupon Code on the Checkout page and click Go to update your total reflecting the discount. (If you are ordering the Super Kit, use the same code and add an "s" on the end. If that doesn't give you the discount, add an "ss" on the end of the code.)

How do I know my Order has Shipped?

You will receive an email saying your order has shipped, and if your order has a Tracking #, that will be in the email as well. If you don't see the email, check your Junk Mail folder for our email. If you want to check the status of your order on our website, log in and click on My Account. You can see the Status and even Tracking # if your order has one.

I haven't received my order, what do I do?

Please call (800) 406-7711 or email us at order@mrhairart.com so we can help you find the status of your order.

GENERAL QUESTIONS:

What payment methods do you accept?

Credit and Debit Cards. We accept Square Cash payments from US customers. You can also send a money order or cashier's check, but we recommend calling us prior to sending it to verify the total for your order.

Do you take PayPal?

No. At this time, we do not accept PayPal for payments.

Do you ship C.O.D.?

No. We do not accept C.O.D. payments.

What is your Return Policy?

We will gladly accept returned defective products and exchange it for a new replacement. Just call (800) 406-7711 or email order@mrhairart.com and let us know what the problem is and a representative will help you with the best possible solution for your situation. If you are not satisfied with your order, please contact us at (800) 406-7711 or email order@mrhairart.com and a representative will help you with the best possible solution for your situation, even if that is a full refund (minus shipping and handling fees, possibly subject to a 10% restocking fee).

Do you have any Coupons?

Yes! We have a FREE SHIPPING Coupon for the 50 and 100 Stencil Kits  and also for Stencil Only orders you can get when you download our Mr. Hair Art APP and go to the DEALS section. Sometimes we have Coupons we post on our Facebook page or in our Newsletters so make sure you LIKE our page https://www.facebook.com/TheHAIRTVCHANNEL and subscribe to our Newsletter.

How do I use your Coupons?

Enter your Coupon Code on the final Checkout Page and make sure you click Go after you enter the Coupon to update your total. Call us if you need help (800) 406-7711.

What are your Operating Hours?

Customer Service --- Monday - Sunday, 9am - 9pm (Central Time)
Processing Department --- Monday - Friday, 9am - 9pm (Central Time)

Do you have a Retail Store in my area or can I pick up my order?

No. At this time, all orders are taken Online at www.MrHairArt.com and shipped out from our Dallas, Texas Warehouse. We do sell in bulk to distributors who you may come across, however, they sell independently from our company.

Do you sell Wholesale?

Yes. We do offer Bulk Pricing on our Mr. Hair Art 50 Stencil Kit and on our 300 Pack of Mr. Hair Art Stencils. Just click on the Barber & Beauty School Deals Category to see the quantities and pricing. You can actually place your order online or call us for more details at (800) 406-7711.

Do you charge Sales Tax?

Yes.

How do the Reward Points work?

For each order you place, you earn Reward Points. You can redeem your points for product from our website. Log into your account, click on My Account, scroll down to My Rewards to see your Total Points, and click on Redeem. You are only able to get the Regular Size Stencil with your Reward Points at this time unless you call or email us that you would like to use more of your points to order a larger size and customer service will manually complete your order and deduct the appropriate number of points from your balance. When you see the Stencil you want to use your points to buy, click on Redeem under the picture of the product. It will take you to the product page. Click on the REGULAR SIZE of the Stencil and then Click the REDEEM THIS ITEM FOR 'X' POINTS. Repeat this for each product you have enough points to buy.

Do you have a Printed Catalog?

At this time, we are able to email you a PDF of our Stencils and Product Inventory that you can print. It would be several pages long as our Stencil inventory is extensive.

Hair Stencils Kit





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3. Mr. Hair Art White Color Spray Mr. Hair Art White Color Spray
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MR. HAIR ART STENCIL - MUSIC - TWO 16TH NOTES MR. HAIR ART STENCIL - MUSIC - TWO 16TH NOTES
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MR. HAIR ART STENCIL - MUSIC - TREBLE CLEF NOTE
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Thank You all for shopping with Mr. Hair Art!